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Known Issues and Workarounds

This article lists confirmed known issues across all Spherene products, with current status and workarounds where available. Updated when new issues are confirmed or resolved.

Note: Spherene operates as a two-component system: a local plugin (or browser client) and a cloud computation engine. Cloud engine updates may occasionally produce unexpected results. When reporting a bug, always note your plugin or platform version and whether the issue appeared after a recent update.

Plugins: Cloud computation

Density estimate precision (+/- 10%)

Issue

Status

Workaround

Effective density/volume fraction is an estimate. When using a constant density field, actual density may differ from target by approximately +/- 10%.

Known algorithm limitation. Not expected to be resolved.

Account for this variance when setting density targets for structural or print-weight specifications. Validate by measuring output geometry volume in your CAD tool.

 

45-minute cloud compute limit

Issue

Status

Workaround

Jobs exceeding 45 minutes are automatically halted with an error message.

Platform limit. Will not be removed.

Increase DRT to reduce computation time. Use Single Surface output during iteration. Only run Production quality Solid Surface for the final export.

 

Memory limit error on large or complex envelopes

Issue

Status

Workaround

Very low DRT values on large envelopes exceed the cloud memory ceiling.

Platform limit. Will not be removed.

Keep DRT at 0.4 mm or higher during iteration. Split large envelopes into sub-volumes if memory errors persist.

 

Plugins: Rhino

Field labels not visible after assignment

Issue

Status

Workaround

After assigning field points, colour-coded labels do not appear in the Rhino viewport.

Intermittent display issue.

Restart Rhino. Use the Inspector panel to verify field points are correctly assigned even when labels are not visible.

 

sphe_ commands not available after installation

Issue

Status

Workaround

After running the installer, Spherene commands do not appear in the Rhino command autocomplete.

Occurs when Rhino was open during installation.

Close Rhino fully and reopen. If commands still do not appear, re-run the installer with Rhino closed and confirm the plugin appears in Tools > Options > Plugins.

 

Plugins: Grasshopper

Components appear pink or unrecognised after opening a saved file

Issue

Status

Workaround

Spherene components in a saved .gh file appear pink when opened on a different machine or after a plugin update.

Occurs when plugin version differs from the version used to create the file, or plugin is not installed.

Confirm the plugin is installed and activated. Save, close, and reopen the file. If components remain pink, delete and re-place them from the Spherene tab.

 

Plugins: Fusion

Field labels not visible after assigning a field

Issue

Status

Workaround

After assigning a field in Fusion, colour-coded labels do not appear in the viewport.

Known display issue related to Active Component Visibility setting.

Click the Refresh button in the Utilities section of the Spherene toolbar. If still not visible: go to Fusion Preferences > Design > Assemblies, uncheck Active Component Visibility, click OK, then Refresh.

 

Hybrid Design template required for new files (January 2026 update)

Issue

Status

Workaround

Using a non-Hybrid Design template when creating a new Fusion file can cause unexpected behaviour with the Spherene plugin.

Behaviour introduced with Fusion January 2026 template update.

Always create new Fusion projects using the Hybrid Design template. For existing files, recreate the project in a new Hybrid Design file if unexpected behaviour occurs.

 

Plugins: nTop

Open mesh warning after Single Surface computation

Issue

Status

Workaround

After computing Single Surface output, nTop displays an "open mesh" warning on the result.

Known nTop visualisation artefact for zero-thickness meshes. Not a geometry error.

Ignore if working with Single Surface for design review. For downstream use, thicken the surface or re-run with Solid Surface output.

 

Create Spherene block triggers automatic re-computation

Issue

Status

Workaround

The Create Spherene block recomputes every time any input attribute changes, consuming credits.

Expected nTop Auto Run Mode behaviour. Not a bug.

Right-click the block header immediately after adding it and select Manual Run Mode. Required each time a new Create Spherene block is added.

 

SphereneNXT: Known issues

Background import may show a spinner on very large files

Issue

Status

Workaround

Large mesh or STEP files (over 200 MB) may take several minutes to import. The interface remains responsive but shows a background import indicator.

Expected behaviour for large files.

Wait for the import to complete before configuring fields or triggering compute. The pre-flight estimator will not be available until the import finishes.

 

Unit switching may require a page refresh to update all labels

Issue

Status

Workaround

After switching units in the platform settings, some labels in the viewport or field configuration panel may not update immediately.

Known display issue. Fix in progress.

Refresh the browser page after switching units. All values and labels will update correctly after reload.

 

Undo/Redo does not affect compute results

Issue

Status

Workaround

The Undo/Redo system covers field and modifier configuration changes, but does not undo a completed computation or its result.

By design. Compute results are permanent once generated.

Remove unwanted results manually from the Results panel. Use descriptive Part Names to track iterations.

Reporting a new issue

Post in the Spherene Discord bug reporting channel at discord.gg/RGYfbGs6yx. Include:

  • Plugin name and version, or SphereneNXT platform (browser and OS).
  • Steps to reproduce the issue.
  • The error message from the SDK window, plugin interface, or platform job log.
  • Your CAD tool version (for plugin issues) or browser version (for NXT issues).

For account and licensing issues, contact suppor@spherene.io directly