Community and Contact
Every way to get help, connect with other Spherene users, report bugs, and reach the Spherene team directly. Channels and contacts are the same whether you are using the CAD plugins or sphereneNXT
Community channels
Discord
The Spherene Discord is the primary community hub. It is the fastest way to get help from the Spherene team and from other users, and the official channel for bug reports, covering both the plugins and SphereneNXT.
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Channel |
Purpose |
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#general |
Introductions, announcements, general discussion |
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#help |
Questions about workflow, parameters, outputs (plugins and NXT) |
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#bug-reporting |
Confirmed or suspected bugs. Include plugin or platform version, OS, and error message. |
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#showcase |
Share your ADMS designs and projects |
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#feature-requests |
Suggest improvements and new features for plugins and SphereneNXT |
YouTube
Tutorial videos, feature walkthroughs, webinar recordings, and case study presentations for both the plugins and sphereneNXT.
Contacting Spherene directly
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Contact type |
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Use for |
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General enquiries |
Product questions, account issues, plugin and NXT support |
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Reseller enquiries |
Becoming a Spherene reseller or distributor |
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Integration partnerships |
Technical integration partnerships, API access |
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Marketing and press |
Press enquiries, media requests, editorial collaboration |
Plugins: Submitting a bug report
Include the following in your email:
- Plugin name and version (find in sphe_about for Rhino/GH, Help & About in Fusion, connector info in nTop).
- Operating system and version.
- Steps to reproduce the issue.
- Error message from the SDK window or plugin interface.
- Your Rhino, Grasshopper, Fusion, or nTop version.
- The .3dm, .gh, .f3d, or .ntop file if you are able to share it.
SphereneNXT: Submitting a bug report
Include the following in your support ticket section:
- Browser name and version.
- Operating system and version.
- Steps to reproduce the issue.
- The error message or job log text from the platform.
- Your SphereneNXT account email (do not share your password).
- Screenshots of the issue if possible.
SphereneNXT supports in-app support tickets directly from the platform.
Requesting a feature
Send us an email to support@spherene.io
Post feature ideas for both plugins or in sphereneNXT send us a request through the support ticket.
Describe the use case you are trying to solve, not just the specific feature. This helps the team understand the underlying need and design the best solution.
Staying up to date
- Watch the Spherene announcements covering both plugin releases and sphereneNXT updates.
- Subscribe to the Spherene YouTube channel for new tutorial and feature videos.
- Follow Spherene on LinkedIn for product and company news.
- Check the in-app changelog inside sphereneNXT for platform update notes.
- Check the Version History and Changelog article in this knowledge base for the full plugin release history.